ARTEMEST BUYER PROTECTION
At Artemest we strive to bring you unique objects, carefully handmade by the best artisans in Italy: timeless pieces, crafted with passion to stand the test of time.
Our customers are some of the most discerning and demanding individuals on earth and we want to match their expectations: for this reason we are offering extensive guarantees to support their purchases with us.
Easy Returns
If you change your mind, you may return your purchase for a full refund within the applicable return period. This applies to all products from all vendors, excluding customized items.
To be eligible for a full refund, Products must be returned in their original condition, together with all original internal and external packaging materials, as initially shipped by Artemest.
There are no restocking fees. The only cost is the return shipping from your location to Italy, using the courier of your choice.
Best Price Guaranteed
If you find a lower price for the same new item from the exact manufacturer, including comparable delivery service, within 30 days of your purchase, we will match it. This policy applies to all such items, provided the lower price is not part of a promotional, introductory, or limited-time sale on another platform
Global Deliveries
We ship to over 60 countries, guaranteeing the product will arrive in perfect conditions. Should a product arrive damaged, you always have the option to receive a new item, ask for a full refund or receive a price adjustment.
Customer Service You Can Speak To
Whenever you feel talking to a person could help, our customer service will be happy to help to support you.