Customer Service

Our team is happy to answer all your questions, just write to:


If you change your mind about your purchase, you can safely return it within 14 days of the item being delivered to you. We do not charge any restocking fees.
The return process is straightforward: j
ust contact the concierge team and they will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning. 
Please remember that we can not accept returns on products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Italy (if any) will be sustained by the customer.

Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 5 business days. 


We accept all major credit cards (Visa, MasterCard, American Express, Maestro) and PayPal. Bank transfer is also available for orders above $2,000. Our prices are listed in EUR or USD. Please be warned that every reference to dollars is to US dollars. 


We ship in more than 50 countries around the world: you can select your shipping destination while you browse or at checkout. Orders are shipped from Italy, directly from the artisan’s workshop. They are safely and securely delivered to your home with the best shipping carriers. All shipments are insured for the whole value of the product. When the product you order is particularly large or delicate, it will be delivered by the shippers used by museums to transport exhibits across oceans. This will guarantee your order reaches you in perfect conditions.

Shipping times are clearly displayed in each product page, while final shipping costs are shown at checkout.

Customers in the EU and USA do not have to worry about duties, as they are either not due or pre-paid by Artemest. Orders shipped outside the European Union and the USA may be subject to taxes.

If you have specific shipping questions or if you have special shipping needs, Artemest Concierge team is always available at

We have traveled throughout Italy to bring connoisseurs everywhere wonderful handmade products crafted by exceptional artisans.
On Artemest, you can buy their pieces, listen to their stories and see them at work.

Most of the products you see online are ready to ship. Others will be crafted specifically for you. The preparation time will be clearly stated in the product page. At checkout, we accept most credit cards, Pay Pal and bank transfer.
Once you order is complete, you will receive a confirmation e-mail with the details of your order. In the Account section of the site, you will always find a summary of your order history.